Orders are processed within 1–3 days after they are placed. Processing time includes order review, payment confirmation, and preparation before shipment.

Processing may take longer if order details are incomplete, payment requires review, or additional confirmation is needed.

Estimated delivery time is 2–5 days after shipment. Delivery estimates are provided for general guidance and may vary due to destination, customs review, weather, peak shopping periods, or other carrier-related delays.

Dries Van Noten provides Free Worldwide Shipping to supported destinations. If we are unable to ship to a specific location, our customer service team will contact you with available options.

Shipping is free worldwide. There is no additional standard shipping charge for eligible orders placed through Dries Van Noten.

Once your order has shipped, tracking information will be updated within 1–3 days after shipment. Tracking may take time to appear while the package is scanned and entered into the delivery system.

If tracking has not updated after this period, please contact us at [email protected] with your order number and the email address used at checkout.

Please review your shipping address carefully before submitting your order. If you notice an incorrect or incomplete address, contact us as soon as possible at [email protected].

We will do our best to review the request before shipment, but address changes may not be possible after an order has been processed or shipped.

Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

Customers are not responsible for paying additional customs duties, import taxes, brokerage fees, or other government charges for eligible shipments under this policy.

If your package appears lost, delayed, or arrives damaged, please contact Dries Van Noten customer service at [email protected].

• For delayed packages, include your order number and tracking details.
• For damaged packages, include clear photos of the item, packaging, and shipping label if available.
• For lost packages, contact us after reviewing the latest tracking status and delivery information.

Our team will review the issue and provide the next available steps based on your order and shipment status.

For shipping questions, tracking help, delivery issues, or address updates, please contact Dries Van Noten customer service at [email protected].

To help us respond efficiently, please include your order number, full name, email address used at checkout, shipping address, and a clear description of your request.