For customer support, please email Dries Van Noten at [email protected].

We aim to reply within 24–48 hours. Messages are reviewed during customer service hours: Monday–Friday, 9:00 AM–6:00 PM.

To help us respond as quickly as possible, please include the details that match your request.

• Your full name and email address used at checkout
• Your order number, if your message is about an existing order
• A clear description of your question or concern
• Product names, sizes, colors, or photos if your question is about an item

Contact us if you need help reviewing an order, checking order details, correcting information, or understanding the next step after placing a purchase.

For shipping questions, please send your order number and the email address used at checkout. We can help review available order information and provide guidance based on your request.

If your message is about a return or exchange, please include your order number, the item name, and the reason for your request. Our team will reply with the appropriate next steps.

Have a question about clothing, shoes, bags, accessories, fragrance, sizing, color, fabric, or product availability? Send us the product name or page link so we can better understand what you need.

For account-related questions, please include the email address connected to your account and describe the issue clearly. Do not send passwords or sensitive payment details by email.

Use the contact form on this page if you prefer to submit your message directly through the website. Please include the same order or product details so our team can assist you efficiently.

Information shared with Dries Van Noten customer support is used only to review and respond to your inquiry. Please avoid sending unnecessary personal, payment, or account security details.