You may request a return within 30 days of receiving your order. To help us process your return correctly, please contact customer service before mailing any item back.

Returns sent without contacting customer service first may not be accepted.

To be eligible for a return, items must meet the return conditions below.

• Items must be unused, unworn, unwashed, and in their original condition.
• All original tags, labels, packaging, and accessories must be included.
• Items must not show signs of wear, damage, stains, fragrance, alteration, or misuse.
• Proof of purchase or order information may be required to review the return request.

Some items may not be eligible for return for hygiene, safety, or final sale reasons.

• Items marked final sale, clearance final sale, or non-returnable at the time of purchase
• Items that have been worn, washed, altered, damaged, or used
• Items missing original tags, packaging, accessories, or protective materials
• Gift cards or digital items, if offered
• Personal care, beauty, or fragrance items that have been opened, used, or are not in original condition

To begin a return, please email our customer service team at [email protected].

Please include your order number, the email address used at checkout, the item you want to return, and the reason for your return request. If the item arrived damaged or incorrect, please include clear photos so our team can review the issue.

Please contact our customer service team at [email protected] to receive the correct return instructions and return details. We do not display a fixed return address on this page.

Dries Van Noten offers 30 Days Free Returns for eligible returns that are approved by customer service and sent according to the return instructions provided.

If a return is sent without approval or does not follow the provided return instructions, it may not be accepted.

Once your returned item is received and inspected, we will notify you of the return status. Approved refunds are processed to the original payment method.

Refund processing time is 3–15 days after the returned item is received and inspected. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

If you would like a different size, color, or item, please contact customer service at [email protected]. Our team will review your request and provide the appropriate next steps.

Exchange availability may depend on product condition, item availability, and return eligibility.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [email protected].

Please include your order number, a description of the issue, and clear photos of the item and packaging. This helps us review the problem and provide the correct support.

Items marked as final sale or non-returnable at the time of purchase are not eligible for return, refund, or exchange unless required by applicable consumer protection rules.

For all return questions, please contact Dries Van Noten customer service at [email protected].